Online Booking Conditions
E-commerce conditions for Copenhagen Autocamper Park ApS, Sønderborg
Terms and conditions
Below you will find useful information regarding the use of online booking. You can read, among other things, about how we process your entered information, how you receive your receipt in connection with a purchase and much more. When sdg-acp is written below, it is used as a synonym for Copenhagen's Motorhome Park, Sønderborg.
Payment
All prices stated in the sdg-acp online booking system are, like everywhere else on the website, stated in Danish kroner including VAT and all taxes unless otherwise stated and clearly stated in the situation in question.
Payment is made by using one of the approved payment cards / credit cards in online booking, including Dankort, Visa, Mastercard and Maestro.
The payment is withdrawn immediately from the customer's credit card / means of payment as soon as the booking is completed, and full payment is charged for the stay at sdg-acp.
You will then receive a code via an e-mail which you must use when entering and exiting.
Information about trading on the Internet
You can safely shop online through our online booking system. As a consumer, you are basically insured in relation to any misuse of your credit card online, therefore there is no deductible for misuse of your payment card via the Internet. You can read more about how you as a consumer should relate to payments online at the following websites: www.betaling.dk, www.fdih.dk.
Change of booking
To change Booking, please contact sdg-acp.
Shipping and delivery
When booking and paying for one of our services, you will receive a booking confirmation / contract from kbh-acp, in which the accounts for your purchase appear. You will then receive a code on an e-mail which you must use when entering and leaving.
Right of withdrawal and refund
You have the option to cancel your booking on the following terms:
If canceled more than 30 days before arrival, the full package price will be reimbursed, however, DKK 225.00 will be deducted for the administration fee.
If canceled between 30 days and 14 days before arrival, 50% of the stay will be refunded, however, DKK 225.00 will be deducted for the administration fee.
If canceled less than 14 days before arrival, no refund will be given.
If you have started your stay with us, the booked period is binding and can not be transferred to others.
Registration of information
Kbh-acp registers your name, address, e-mail and other information provided in connection with the purchase in its customer directory. The information is not passed on, but kbh-acp retains the registration for 5 years.
Kbh-acp uses server-side cookies and a secure connection to create the security of the information you provide on the site.
When paying by credit card, the registration is made via a secure server, where the information is encrypted before it is sent over the Internet.
Kbh-acp reserves the right to make price errors in online booking, so it is always the prices stated on the website that apply.
Complaint processing
If for any reason you do not receive your booking, which confirms your purchase, and you have not received an error message from the system, then you can write to the address or telephone number below.
Complaints about the booking process, the booking itself or the product (parking / service) must be made within a reasonable time (14 days), after you have made the booking where the error or should have discovered the error by regular review of your booking. You can complain in writing or orally. One year after receipt of the goods (the stay), the right to complain ceases in accordance with the Sale of Goods Act, section 83, subsection. 1, unless otherwise agreed.
When kbh-acp receives your complaint about an item, the complaint will be processed as soon as possible. Kbh-acp will decide whether the received item should be refunded, exchanged or whether a price reduction should be given.
Business information:
Københavns Autocamper Park ApS, Sønderborg
Nordvesthavnsvej 60, 6400 Sønderborg

Tel. +45 5384 2150
contact@kbh-acp.dk
CVR .: 41874384