Online booking conditions
General information about online purchases for Sinebjerg Camping
Sales and delivery
Below you will find useful information on using online booking. You can read about how we process your information, how to receive a receipt for a purchase, and more.

Payment
All prices in Sinebjerg Camping online booking system are, like everywhere else on the website, written in Danish kroner, including VAT and all taxes unless otherwise stated and clear in that situation. Prices quoted in euros are indicative.

Payment is made using one of the accepted debit / credit cards for online booking, including Visa, Mastercard and Diners. (We kindly remind you that when paying with a foreign credit card, a surcharge is added.) The money will be drawn from your bank account as soon as you have booked and paid.

Information on trading on the Internet
You can safely shop on the internet through our online booking system. As a consumer, you are basically insured against any misuse of your credit card online, therefore there is no deductible for misusing your credit card over the Internet. You can read more about how you as a consumer should relate to payments online on the following websites: www.betaling.dk, www.fdih.dk.

Change of booking
To change Booking, contact the Campsite.

Shipping and delivery
You will be presented with a Booking Confirmation / Contract from Sinebjerg Camping, showing the accounts for your purchase, when booking and paying a cabin, a room, a place for your own tent, or a place for your own caravan or camper. The contract can be printed from the website after the booking has been completed and will also be sent via e-mail immediately after the purchase, if the correct e-mail address is provided by the buyer.

Delivery of the ordered product takes place on arrival at Sinebjerg Camping on the day of arrival (and concludes on departure on the day of departure). Both of these times are stated in the above contract. The ordered product cannot be transferred to others or exchanged for cash.

Right of withdrawal and reimbursement
You have the option of canceling your booking on the following terms:

Camping:

If canceled more than 30 days before arrival, the full package price will be reimbursed, however, DKK 300.00 will be deducted from the cancellation fee.
If canceled up to 30 days before date of arrival, 50% of the price of the stay will be refunded. but not the cancellation fee of DKK 300.00
If canceled up to 14 days before date of arrival, no refund will be given.

Cabins and rooms:

If canceled more than 30 days before arrival, the full package price will be reimbursed, however, DKK 500.00 will be deducted from the cancellation fee.
If canceled up to 30 days before date of arrival, 50% of the price of the stay will be refunded. but not the cancellation fee of DKK 500.00
If canceled up to 14 days before date of arrival, no refund will be given.

If you start your holiday with us, the booked period is binding and cannot be transferred to others.

Registration of information
Sinebjerg Camping will register your name, address, e-mail and other information provided in connection with the purchase in its customer directory. The information is not disclosed, but Sinebjerg Camping retains the registration for 5 years.

Sinebjerg Camping uses server-side cookies and a secure connection to create the security of the information you provide on the site.

When paying by credit card, registration is done through a secure server where the information is encrypted before being sent over the internet.

Sinebjerg Camping makes reservations for price errors in online booking, so it is always the stated prices on the website that apply.

Complaints Processing
If for some reason you do not receive your contract confirming your purchase and you did not receive an error message from the system, you can write to the address or telephone number below.

Complaints about the booking process, the booking itself or the product (stay) must be made within a reasonable time after you have discovered the error or should have discovered the error in regular review of your contract. You can complain in writing or orally. One year after receipt of the item (stay), the right to appeal in accordance with section 83 (2) of the Copenhagen Act ceases. 1, unless otherwise agreed.

When Sinebjerg Camping receives your complaint about a product, the complaint is processed as soon as possible. We will decide whether the item received should be refunded, exchanged or whether price reductions should be given.

company details

Sinebjerg Camping
Sinebjergvej 57 B
5600 Faaborg
DK-Denmark

+45 62601440
info@sinebjergcamping.dk

CVR .: 14262946